FAQ

Frequently Asked Questions (FAQs)

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1. What services do you offer?
We provide professional headstone cleaning, seasonal maintenance, and seasonal tribute placement services. Our offerings include one-time cleanings, quarterly maintenance packages, and holiday arrangements such as wreaths for Christmas or flower urns for Mother’s Day, Father’s Day, and Veterans Day.

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2. What areas do you serve?
We proudly serve the following counties in New York and Pennsylvania: Chemung, Tioga, Broome, Tompkins, Seneca, and Schuyler.

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3. What does the quarterly maintenance package include?
Our quarterly maintenance package includes weeding, trimming, edging, light headstone cleaning, light pruning of shrubs, removal of old plants and décor (if needed), and before/after photos of each visit.

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4. How does the seasonal tribute placement service work?
Our seasonal tribute placement service allows you to honor your loved ones with custom arrangements for special holidays. This can include wreaths for Christmas or flower pot urns for occasions like Mother’s Day, Father’s Day, and Veterans Day. Each arrangement is tailored to your preferences, and pricing is based on the items selected.

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5. What can I expect from the one-time cleaning service?
Our one-time cleaning service carefully removes dirt, moss, and lichen buildup using safe, non-invasive methods. This service helps refresh and preserve the appearance of single, double, or monument headstones.

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6. Will my loved one's headstone look brand new after cleaning?
While our cleaning process can significantly enhance the appearance of the headstone, results may vary depending on its age, material, and level of weathering. Our goal is to clean and refresh the site with care and respect.

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7. How do I know the work is completed?
We provide before and after photos with every service, so you can see the care and attention given to your loved one’s memorial.

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8. Can I customize the services to fit my needs?
Absolutely! We understand that every memorial site is unique. Our services are flexible and can be tailored to your specific needs, whether it’s a one-time cleaning, seasonal maintenance, or tribute placement.

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9. How do I book a service?
Contact us via our contact/quote form and we’ll help you select the right service for your needs.

10. How is pricing determined?
Pricing is based on the service selected, the size and condition of the headstone, travel time and mileage, and any additional requests, such as seasonal tribute arrangements. We provide transparent quotes tailored to your specific needs.

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11. Are your methods safe for all types of headstones?
Yes, we use safe, non-invasive methods suitable for all types of headstones, including granite, marble, and other materials.

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12. How often should I schedule maintenance?
We recommend our quarterly maintenance package for regular upkeep, but the frequency can be adjusted based on your preferences and the condition of the site.

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13. Can you clean monuments or larger memorials?
Yes, we provide cleaning services for single, double, and monument headstones. Contact us with details about the memorial for a customized quote.

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14. What if I have a specific request not listed in your services?
We’re happy to accommodate special requests whenever possible. Contact us to discuss your specific needs, and we’ll do our best to assist.

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15.How do I pay for your services?
Once we’ve helped you select the service that’s right for you, we’ll provide a detailed quote. If you accept and hire us, we’ll email you an invoice for full payment, which can be made online via credit card or ACH. Once payment is received, we’ll begin the service.

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If you have additional questions or need more information, don’t hesitate to reach out to us at [insert contact information]. We’re here to help!